Arbinger customer story
“Investing in Nue gave us a ton of advantages over what Salesforce CPQ could provide.”
SVP of Growth Strategy
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annual contract value increase
hour quoting done in minutes
pricing models managed together
The Arbinger Institute is a global consulting firm specializing in mindset transformation for organizations and individuals, promoting collaboration, accountability, and improved performance through an outward-focused approach.
“Having a quote tool is not the same as having something that does everything that we need it to do. There’s nothing else out there like Nue.”
SVP of Growth Strategy
The Arbinger Institute, a company focused on leading training and consulting to transform mindsets within organizations, was having difficulty managing their revenue processes with point-solutions, until they found Nue’s end-to-end quoting, lifecycle management and billing platform.
By leveraging Nue's intuitive interface, robust suite of features, and seamless, native integration with Salesforce, the Arbinger Institute was able to revolutionize their revenue operations and achieve remarkable real-time results.
The challenge: Outdated processes and growing complexity
Before discovering Nue, the Arbinger Institute faced numerous challenges in their revenue flow. With a growing team, they struggled with Salesforce CPQ, which was proving to be inefficient, and downright frustrating, for building quotes for the diversity of Arbinger’s product offerings.
The team found it increasingly difficult to perform their tasks efficiently, hindering scalability. Additionally, as the Arbinger Institute transitioned to a hybrid physical goods plus subscription-based model, they lacked a solution that effectively managed the complexity of their pricing and accurately created client invoices.
They needed a solution that would streamline their revenue processes, enhance team collaboration, and roll subscription managements and pricing complexity into their existing offerings without throwing everyone off-kilter.
The search for a solution: Embracing Nue's unique capabilities
The Arbinger Institute's search for a comprehensive solution led them to Nue. What initially attracted them to Nue was its focus on user experience, intuitive interface, and ability to handle the complexities of their business model and their move to add subscription pricing to their more traditional model.
When compared to their existing Salesforce CPQ infrastructure, they found, well…no comparison.
Nue, as an alternative, offered the ability to do all of these things, as well as Nue provided the opportunity to utilize a platform where the Sales, Finance, Customer Success, and Product teams could collaborate seamlessly, ensuring transparency and efficiency throughout the revenue lifecycle.
The implementation: Transforming revenue operations
Being a native Salesforce tool, Nue leveraged Arbinger’s existing ecosystem and offered a robust, yet seamless, integration.
Once Nue was implemented, it revolutionized the Arbinger Institute's revenue operations. First and foremost, the user experience significantly improved. Their existing team members, many of whom had been working with the existing CPQ system for ten to fifteen years, ound Nue's drag-and-drop functionality and intuitive interface to be a breath of fresh air.
Building quotes became a breeze, saving substantial time and effort. What used to take over 12 hours to build a quote for a multi-year agreement could now be accomplished in just minutes, thanks to Nue's bundling and packaging options.
But Nue wasn’t just a win for AEs. Nue's ability to generate accurate and tailored invoices based on real-time quotes ensured that the Finance Team could meet clients' invoicing requirements effortlessly, despite the complexity of their business model. Additionally, the Customer Success team could easily track and monitor client engagement, gaining valuable insights into usage patterns and opportunities for improvement.
Furthermore, Nue's integration with Salesforce proved to be a game-changer for cross-functional collaboration, data accuracy, and reporting insights.
The results: Increased efficiency, cost savings, and growth opportunities
The impact of Nue on the Arbinger Institute's revenue operations has been truly transformative. The clunky and time-consuming processes of the past have been replaced with streamlined workflows.
Notably, the transition to Nue resulted in significant cost savings for the Arbinger Institute. Compared to the previous Salesforce CPQ solution, Nue offers a comprehensive suite of features without the need for additional platforms or headcount to manage them.
“With Nue, not only are we shaving hours off of individual workflows, we're saving money,” concludes Aaron.
Additionally, this adoption has allowed them to look to the future, and think about growing and deepening the relationships they have with their clients, in terms of both customer service and revenue growth.
Overall, adoption of Nue has opened up new growth opportunities for The Arbinger Institute, and allowed them to deepen their relationships with existing customers. With streamlined processes and increased efficiency, the sky’s the limit for their complex business model.