Handling mid-term changes effectively is crucial for the customer experience, but it also provides key data that drives fundamental business decisions. So why do so many businesses get it wrong?.

 

Mid-term subscription changes are an inevitable part of the customer lifecycle for a SaaS company. Yet, traditional systems lead to complex workarounds, inaccurate data and a poor customer experience. Nue is different.

 

Our platform maintains a single, ongoing subscription while making any mid-term change.

 

This guide walks through our philosophy for subscription management, why it matters to get it right and how we’re making it easier than ever for SaaS companies to manage mid-term changes.

 

• Handle multiple mid-term changes at once without breaking the subscription
• Launch products to existing customers in a few clicks
• Automate proration and billing for mid-term changes, even with usage products
• Allow customers to self-serve their own subscription changes
• Accurately report on NRR and delta ARR from mid-term changes