For a SaaS company, customer needs are constantly evolving, and meeting those needs is essential for retaining and expanding revenue. However, the revenue systems available today fall short when it comes to handling mid-term changes like adding seats, upgrading plans, or renewing early. These tools rely on cancel-and-rebook processes that lead to manual workarounds, subscription sprawl, artificial churn and confusing invoices for customers.

 

With Nue, you can make multiple mid-term changes on a single subscription without breaking its continuity. Your GTM team can make subscription changes in only a few clicks and provide customers with clear invoices. By maintaining the subscription, you can accurately track NRR and delta ARR without artificial churn. 

 

Click through the guided walkthrough below to see how Nue handles a common mid-term change scenario.

 

 

Driving Efficiency: Easy Mid-Term Changes

 

In the video, you saw the sales rep making multiple mid-term changes in a few clicks, with clear guardrails on upgrade paths and discounts. In Nue, the RevOps team can easily set up a process for mid-term changes by defining the available upgrades, discounts, bundle configurations and more. A clearly defined workflow saves time and effort for the sales rep, but it also avoids human error that arises in manual processes, like having to cancel and rebook a subscription.

 

Go-to-Market Agility: Multiple Changes in One Quote

 

When the sales rep was making the mid-term changes requested by the customer, they had flexibility to add other changes with minimal effort. By having the flexibility to combine mid-term changes, choose from predefined offers and see the billing impact, the sales rep gets the agility they need to actually sell, rather than just handle a customer request. The result is more revenue opportunities for the business along with the ability to offer the customer more value and make the process painless for them.

 

Clear Invoicing: Automated Proration and Billing

 

The customer reached out simply to add more seats to their plan. If their vendor wasn’t using Nue, this may have turned into a protracted, painful experience that takes too long and results in confusing invoices. Instead, they not only had their needs met quickly, but they also got more value from a discounted upgrade, and the opportunity to reduce the need for future touchpoints with an early renewal. A delightful customer experience will keep them around longer and open the door to future revenue expansion.

 

Precise Data: Accurate Reporting and Reconciliation

 

Without Nue, subscription changes can be a nightmare for the finance team. Having to sift through subscription sprawl from cancel-and-rebook processes while trying to figure which transaction is customer expansion and which is real churn is frustrating, time-consuming and error-prone. Instead, with Nue, the finance team is going to see one ongoing subscription, with delta ARR representing the changes made. With clear invoicing and accurate data, the finance team can report accurately on customer lifecycle metrics and close the books with confidence.

 

Unlock Revenue Growth with Mid-Term Changes

 

Mid-term changes don’t need to be a burden for your business. With the right system in place, subscription management can open the door to revenue growth and customer retention, rather than being a necessary, but difficult process.

The scenario we showed here is one of many ways that Nue customers are using mid-term changes to grow their businesses. They also take advantage of our platform to launch products faster, accurately track free trial conversion, allow customers to self-serve their mid-term changes and more.

 

We put together an in-depth guide for companies that want to turn mid-term changes into a value driver that goes over our approach and some other common scenarios. Download the guide here.