About Us

Nue.io is a fast-growing, leading revenue lifecycle platform that manages the entire revenue lifecycle for any revenue model, across multiple channels. Join our dynamic and innovative team to help shape the future of revenue lifecycle intelligence.

 

We are seeking a talented Integration Engineer to join our team and build robust, reliable, and scalable integration solutions that allow Nue to seamlessly integrate with various ERP and CRM systems.

 

Job Description

As an Integration Engineer at Nue.io, you will be responsible for designing, developing, and implementing integration solutions that connect our platform with ERP systems like NetSuite, Sage Intacct, QuickBooks, Microsoft Dynamics, Stripe, and various CRM systems. You will leverage Nue APIs, Webhooks, and iPaaS platforms such as Tray.io and Salesforce Flows to build seamless integrations that support Order-to-Cash functionalities. Your attention to detail, strong technical skills, and experience with enterprise systems will be essential in creating scalable and efficient integration solutions.

 

Key Responsibilities

• Design and develop robust, reliable, and scalable integration solutions using Nue APIs, Webhooks, and iPaaS platforms like Tray.io and Salesforce Flows.
• Build seamless integrations with ERP systems (e.g., NetSuite, Sage Intacct, QuickBooks, Microsoft Dynamics) and CRM systems to support Order-to-Cash processes.
• Collaborate with cross-functional teams, including product, engineering, and customer success, to understand integration requirements and deliver solutions that meet business needs.
• Create and maintain detailed workflow diagrams and technical documentation for integration designs.
• Ensure that integrations are thoroughly tested, monitored, and maintained for reliability and performance.
• Troubleshoot and resolve integration issues in a timely manner.
• Continuously improve integration processes and recommend best practices to optimize performance and scalability.
• Stay up to date with industry trends and emerging technologies to ensure that Nue’s integration solutions remain cutting-edge.

Required Skills

• Bachelor's degree in Computer Science or related fields. 
• 3-5 years of experience in software engineering, with a strong understanding of Order-to-Cash functionalities.
• Experience with iPaaS platforms like Tray.io or similar tools.
• Proficiency in working with APIs, Webhooks, and integration frameworks.
• Strong experience with Java for integration development.
• Familiarity with ERP systems such as NetSuite, Sage Intacct, QuickBooks, Microsoft Dynamics, and CRM systems.
• Strong attention to detail with the ability to create comprehensive design and workflow diagrams.
• Excellent problem-solving skills and the ability to troubleshoot complex integration issues.
• Strong communication skills and the ability to collaborate with cross-functional teams.

Preferred Qualifications

• Experience with enterprise systems and large-scale integration projects.
• Familiarity with additional iPaaS platforms and workflow automation tools.
• Experience with Salesforce Flows for integration with Salesforce CRM.
• A solid understanding of SaaS environments and cloud-based architectures.

About Us

Nue.io is a fast-growing, leading revenue lifecycle platform that manages the entire revenue lifecycle for any revenue model, across multiple channels. Join our dynamic and innovative team to help shape the future of revenue lifecycle intelligence.

 

We are looking for a highly skilled QA Automation Engineer to join our growing team and ensure the quality and reliability of our SaaS platform.

 

Job Description

As a QA Automation Engineer at Nue.io, you will be responsible for designing, developing, and executing automated tests to ensure the quality of our software products. You will work closely with developers, product managers, and other QA team members to identify test requirements and create effective test plans. Your expertise in automation tools and frameworks will be crucial in driving our test automation strategy.

 

Key Responsibilities

• Design, develop, and maintain automated test scripts using Selenium, Java, Reflect.run and other relevant tools.
• Perform API testing using Postman to ensure backend functionality and integrations are working as expected.
• Collaborate with development and product teams to identify test scenarios and implement automated testing strategies.
• Execute automated tests and analyze results, identifying defects and working with the team to resolve them.
• Use Gitlab/Github and Jenkins for continuous integration to ensure smooth testing and deployment processes.
• Utilize Python and Javascript for scripting and automation tasks as needed.
• Implement automated testing with Reflect.run to ensure UI and end-to-end testing coverage.
• Participate in code reviews, test case reviews, and technical discussions.
• Maintain and improve existing test frameworks, ensuring they are scalable and efficient.
• Provide detailed test reports and documentation to stakeholders.

Requirements

• Bachelor’s degree in Computer Science or a related field.
• 5+ years of experience with Selenium and Java for test automation.
• Proficiency in API testing using Postman.
• Experience with Salesforce.com and knowledge of Apex
• Knowledge of version control systems like Gitlab/Github.
• Familiarity with Jenkins for CI/CD pipeline integration.
• Experience with Python and Javascript for automation scripting.
• Hands-on experience with Reflect.run or similar tools for UI testing.
• Strong analytical skills with a detail-oriented mindset.
• Excellent communication and collaboration skills.
• Prior experience in a SaaS environment is a plus.

About Us:

Nue.io is a fast-growing, leading revenue lifecycle platform that manages the entire revenue lifecycle for any revenue model, across multiple channels. Join our dynamic and innovative team to help shape the future of revenue lifecycle intelligence.

We are looking for a a seasoned Product Marketer to join our team and lead our platform positioning. 

 

What we're looking for: ​​

This role requires a knack for both strategy and execution. You will drive product and platform messaging and positioning, accelerate our sales motions with powerful value statements and content, and help us reach new audiences and market segments. You will bring a mix of brilliant storytelling, sharp buyer and customer understanding and translation of jobs-to-be-done, and ability to translate technical features into clear and concise benefits and messaging. You will influence and execute cross-functionally across sales, product, marketing, and customer success to connect product value to customer and market needs.

 

What you'll work on: 

 

Lead our product and market positioning

 

• Become an expert in our products and product roadmap to clearly communicate them to internal stakeholders, customers and partners.
• Lead and create the core value proposition, selling points, use cases, and competitively differentiated narratives.
• Create differentiated and on-brand assets such as demo videos, first call decks, data sheets, videos, blogs, white papers, and event presentations
• Create and execute a content strategy that supports all stages of the buying journey.

Quarter-back our GTM strategies

• Lead research, messaging and positioning strategy and execution for new target personas in partnership with sales, product, and marketing. 
• Collaborate across the product management, sales, and marketing teams to contribute to product launch end-to-end
• Determine opportunities to drive awareness and thought leadership for Nue and collaborate with Product and Campaigns teams to develop and deliver effective thought leadership content.
• Work with Sales and Customer Success to identify and build customer advocates and help bring their stories to life through case studies, videos, testimonials, and more.

Drive market intelligence programs

• Drive our analyst relations program, including development of content needed for analyst briefings
• Monitor and report on industry trends, relevant industry stats, ROI stats, and competitors

What we're looking for:

• 4-7+ years of Product Marketing experience enterprise software (B2B SaaS) and/or Solutions Consulting.
• Subject-matter expertise in quote-to-cash (Salesforce, Netsuite/ERP and/or Billing experience): You have a technical understanding alongside the ability to tell a compelling story in the space.
• Demonstrated ability to influence and execute cross-functionally with sales, marketing, and product organizations
• Proven track record in developing strategic positioning
• Stellar writing, editing, and PPT skills: you are able to build collateral for marketing and enablement purposes
• Exceptional communication and collaboration skills
• BA (MBA preferred)

 Benefits & Perks: 

• We have a full package of competitive benefits and perks which include: 100% remote first work environment with flexible work hours. 
• Pre-IPO employee stock options.
• Unlimited paid time off.
• Medical, dental, and vision insurance.

 

How to Apply

If you are passionate about product marketing and eager to contribute to a cutting-edge revenue lifecycle platform, we’d love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you are interested in this role to careers@nue.io. 

The Elevator Pitch: Why will you enjoy this new opportunity? 

We are seeking a dynamic and experienced Instructional Design and Enablement Specialist to join our team. This role will be responsible for designing, developing, and delivering effective training programs for our product. The ideal candidate will have a strong background in instructional design, a deep understanding of learning principles, and the ability to communicate complex information clearly and engagingly.

 

Job Role and Responsibility

You will work with the Customer Success team to design and develop a training program for our customers, partners and team members. You have the ability to develop content in various formats, including videos, interactive modules, instructor guides, and online courses. You have the passion to implement and utilize new technologies and tools to enhance the learning experience. You will spearhead the use of Generative AI in developing learning content. You will conduct and facilitate live, in-person training sessions for employees, customers or partners. And lead virtual training sessions using video conferencing tools. 

 

​​What You’ll Be Working On

• Instructional Design:
• Conduct needs analysis to identify training requirements and learning objectives.
• Design and develop instructional materials, including eLearning modules, instructor-led training, job aids and assessments.
• Incorporate multimedia elements, interactive activities, and real-world scenarios to enhance learner engagement.
• Champion the use of GenerativeAI to enhance curriculum, documentation, localization, in-product enablement, eLearning, and training.
• Product Training:
• Develop and deliver comprehensive product training programs for internal teams, customers, and partners.
• Create training materials that explain product features, benefits and usage in a clear and concise manner.
• Conduct live and virtual training sessions, workshops, and webinars.
• Assess and evaluate the effectiveness of training programs through feedback, surveys, and performance metrics.
• Collaboration and Support:
• Work closely with product managers, subject matter experts, and other stakeholders to gather information and ensure training accuracy.
• Continuously update training materials to reflect product updates and changes.

We Are Looking For

• Bachelor’s degree in Instructional Design, Education, Communications or related field. A Master’s degree is a plus.
• Proven experience in instructional design and developing training programs.
• Strong knowledge of adult learning principles and instructional design models.
• Knowledge of latest trends and best practices in instructional design and training.
• Proficiency with eLearning authoring tools (e.g. Articulate  Storyline, Captivate) and Learning Management Systems (LMS).
• Excellent presentation and facilitation skills.
• Ability to simplify complex information and present it in an engaging manner.
• Strong project management skills and attention to detail.
• Excellent written and verbal communication skills.
• Customer empathy is a must.
• Positive attitude and the ability to stay calm under pressure.
• Willing to work in a fast paced startup environment.

 Benefits & Perks 

• We have a full package of competitive benefits and perks which include: 100% remote first work environment with flexible work hours. 
• Pre-IPO employee stock options.
• Unlimited paid time off.
• Medical, dental, and vision insurance.

The Elevator Pitch: Why will you enjoy this new opportunity? 

At Nue, you will be a global customer support leader by leading and managing the customer support team to ensure that the highest level of service is provided to our customers. As a leader of the Customer Support team,  you will oversee daily operations, develop and implement strategies to improve customer service quality, and ensure customer satisfaction and loyalty. This leadership role will work closely with other departments to address and resolve customer issues and enhance overall customer experience.

 

You have a passion for building relationships and solving customer problems. You bring demonstrated project management capabilities, exceptional organizational and self-management qualities, strong leadership capabilities, data analytics experience, effective written and verbal communication skills. You have the experience to implement successful support teams focused on the highest level of customer experience. 

 

You want to make a difference and to join a team that is revolutionizing revenue operations. 

 

​​What You’ll Be Working On

This is a player/coach role, where you will balance leadership with direct customer engagement. You’ll provide strategic guidance to your team, fostering growth, overseeing the resolution of customer inquiries, issues, and escalations while ensuring that the team meets key performance metrics.  

 

You will leverage your expertise in Nue’s products, analytics, and dashboards to advocate for the customer and drive continuous improvement in customer satisfaction. 

 

As a player/coach, you will:

• Lead, mentor and build the customer support team.
• Oversee daily operations of the customer support department.
• Identify areas for improvement in the customer support process.
• Implement strategies to enhance efficiency and effectiveness.
• Collaborate with other departments to streamline the process and improve the customer experience.
• Actively participate in resolving customer issues, handling escalated tickets, and providing support for complex or high-priority cases
• Ensure prompt and effective resolution of customer issues.
• Maintain a high level of customer satisfaction and foster long-term customer relationships.
• Analyze data to identify trends and areas of improvement.
• Prepare regular reports on customer support activities and performance.
• Utilize customer support software and tools effectively.
• Implement new tools and technologies as needed.

We Are Looking For

• 3-5 years of experience in customer support, with experience in both leadership and hands-on roles.
• Knowledge of Salesforce platform capabilities and core features.
• Knowledge of billing processes, revenue recognition, and financial systems.
• Strong knowledge and experience in Java, Apex.
• Proficiency in data analysis and solution design using SOQL, SQL, Apex, VisualForce, Salesforce Lightning.
• Proficiency in REST API framework and integrations.
• Experience implementing CPQ, Salesforce customizations and configuration.
• Strong analytical and problem solving skills.
• Excellent spoken and written English.
• Strong communication skills, including the ability to adjust to the technical level of the audience and explain complex ideas clearly and concisely.
• Ability to work with global teams.
• Customer empathy is a must.
• Positive attitude and the ability to stay calm under pressure.
• Strong desire and ability to continually learn new skills, processes, technologies, and product knowledge.
• Willing to work in a fast paced startup environment.

 Benefits & Perks 

• We have a full package of competitive benefits and perks which include: 100% remote first work environment with flexible work hours. 
• Pre-IPO employee stock options.
• Unlimited paid time off.
• Medical, dental, and vision insurance.

Why would you love this opportunity?

You’re a passionate product manager with a knack for understanding the needs of developers and a drive to create exceptional experiences. At Nue.io, you’ll focus on building the best developer experience, working with cutting-edge technology that shapes the future of revenue lifecycle management. You’ll collaborate with a dynamic team, gathering insights from customers and stakeholders, and translating them into intuitive, robust APIs, SDKs and tools. This role offers the perfect blend of innovation, challenge, and professional growth in an environment that values your expertise and creativity. Join us and be part of a transformative journey, delivering exceptional developer experiences and contributing to a platform that revolutionizes revenue management for businesses globally.

 

About Us

Nue.io is a fast-growing, leading revenue lifecycle platform that manages the entire revenue lifecycle for any revenue model, across multiple channels. Join our dynamic and innovative team to help shape the future of revenue lifecycle intelligence.

 

Job Description

We are seeking a highly skilled and experienced Product Manager, specializing in API, UI Components, and Developer Experience, to join our talented product team. The ideal candidate will have a strong background in product management, API development, and enhancing developer experience. This role is pivotal in ensuring that our APIs and developer tools are intuitive, robust, and deliver exceptional value to our user.

 

Location

San Francisco Bay Area, or other locations in the US and Canada

 

Responsibilities

• Define and drive the product strategy and roadmap for our API and developer experience offerings.
• Collaborate with engineering, design, and other cross-functional teams to develop and deliver high-quality APIs and developer tools.
• Gather and prioritize product requirements based on feedback from developers, customers, and stakeholders.
• Create and maintain clear and comprehensive documentation, SDKs, and sample code to enhance the developer experience.
• Conduct market research and competitive analysis to identify trends and opportunities.
• Advocate for the developer community within the company, ensuring their needs and pain points are addressed.
• Track and analyze key metrics to measure the success of API and developer experience initiatives.
• Work closely with marketing and sales teams to promote API and developer tools to potential users.
• Drive continuous improvement by soliciting feedback and iterating on product features.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field.
• 5+ years of experience in product management, with a focus on API and developer experience.
• Strong understanding of API design, development, and best practices.
• Experience working with RESTful APIs and related technologies.
• Familiarity with developer tools, SDKs, and the needs of a developer audience.
• Excellent problem-solving skills and the ability to work independently and as part of a team.
• Strong communication skills and the ability to collaborate effectively with technical and non-technical stakeholders.
• Experience in billing, payments, and eCommerce systems is highly desired.
• Ability to prioritize and manage multiple projects in a fast-paced environment.

Preferred Qualifications

• Experience with the Salesforce platform and its integration.
• Knowledge of AWS services and cloud infrastructure.
• Understanding of security best practices for API development.
• Prior experience in a fast-paced, agile development environment.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and innovative work environment.
• Flexible work arrangements, including remote work options.
• The chance to make a significant impact on a growing company.

How to Apply

If you are passionate about product management and eager to contribute to a cutting-edge revenue lifecycle platform, we’d love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you are interested in this role to careers@nue.io. 

Why would you love this opportunity?

You're a talented full-stack software engineer with a passion for solving complex technical problems and a desire to make a lasting impact. At Nue.io, you’ll have the chance to focus on building the best developer experience, working on cutting-edge technology that shapes the future of revenue lifecycle management. You'll collaborate with a dynamic team to create seamless self-service sites, SDKs, and tools that empower developers. This role offers the perfect blend of innovation, challenge, and professional growth in an environment that values your expertise and creativity. Join us and be part of a transformative journey, delivering an exceptional developer experience and contributing to a platform that revolutionizes revenue management for businesses globally.

 

About Us

Nue.io is a fast-growing, leading revenue lifecycle platform that manages the entire revenue lifecycle for any revenue model, across multiple channels. Join our dynamic and innovative team to help shape the future of revenue lifecycle intelligence.

 

Job Description

We are seeking a highly skilled and experienced Senior Full Stack Engineer, specializing in API and Developer Experience, to join our talented engineering team. The ideal candidate will have a strong background in Java, databases, AWS, and preferably Salesforce platform, with a proven track record in building REST APIs and enhancing developer experience.

 

Location

San Francisco Bay Area, or other locations in the US and Canada

 

Responsibilities

• Design, develop, and maintain scalable and robust REST APIs to support our platform.
• Collaborate with front-end engineers and product managers to create sample self-service sites, SDKs, and other tools that enhance the developer experience.
• Gather and translate technical requirements into technical specifications.
• Optimize and enhance developer experience by providing clear documentation, tools, and support.
• Implement and manage database schemas, ensuring data integrity and performance optimization.
• Utilize AWS services for application deployment, monitoring, and maintenance.
• Integrate with the Salesforce platform to extend our product capabilities.
• Troubleshoot and resolve complex technical issues across the stack.
• Mentor junior engineers and contribute to a culture of continuous improvement and innovation.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 5+ years of experience in full stack development, with a focus on API and developer experience.
• Proficiency in Java programming language and related frameworks.
• Strong knowledge of database design, SQL, and experience with relational databases.
• Experience with AWS services, including but not limited to EC2, S3, RDS, and Lambda.
• Preferably experienced with the Salesforce platform and its integration.
• Demonstrated experience in building and consuming RESTful APIs.
• Familiarity with front-end technologies such as HTML, CSS, JavaScript, and modern frameworks (e.g., React, Angular, Vue.js).
• Excellent problem-solving skills and the ability to work independently and as part of a team.
• Strong communication skills and the ability to collaborate effectively with technical and non-technical stakeholders.
• Experience in billing, payments, and eCommerce systems is highly desired.

Preferred Qualifications

• Experience with DevOps practices and tools for CI/CD.
• Knowledge of microservices architecture and containerization (e.g., Docker, Kubernetes).
• Understanding of security best practices for API development and cloud infrastructure.
• Prior experience in a fast-paced, agile development environment.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and innovative work environment.
• Flexible work arrangements, including remote work options.
• The chance to make a significant impact on a growing company.

How to Apply

If you are passionate about technology and eager to contribute to a cutting-edge revenue lifecycle platform, we’d love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you are interested in this role to careers@nue.io. 

The Elevator Pitch:  why you’ll love this opportunity

 

You're a talented Sales Engineer, with a passion for solving complex technical problems and a desire to make a lasting impact. You love learning about new companies, what makes them tick and how they drive growth.  You are a pricing and packaging expert at a time when it has never been more important to get pricing right.  You get that RevOps affects the entire company. You want to work at a well funded company that’s revolutionizing the order-to-cash space – built by leaders from Salesforce CPQ, Zuora and Anaplan. Nue is transforming the industry by putting everyone from Sales to CS to Finance on the RevOps team.

Your technical creativity and expertise in CRM (specifically Salesforce) and Billing / ERP are the perfect match for this role with Nue's GTM team. You'll have the chance to flex your skills as a strategic GTM advisor and be a key player in helping customers achieve amazing things. In this role, you will lead the development and execution of strategies to enable our GTM teams to execute – including how to showcase our end-to-end product solution, demo, and value sell it. Join a fast-paced and exciting environment where you'll be part of building a world-class team.

 

What You’ll Be Working On:

Strategic Pre-sales Enablement:

• Lead the strategy and enablement of demo environments specifically tailored to showcase the functionality and benefits of our solution. Innovate and develop a comprehensive demo library highlighting various features and use cases relevant to different customer segments.
• Streamline and operationalize the handoff process of discovery and solutioning documentation to other teams

Pricing Expertise and Strategy Development:

• Become a subject matter expert in pricing strategies, providing guidance and documentation to support sales and marketing efforts.
• Develop and document best practices for pricing models, ensuring alignment with market trends and customer needs.

End-to-End Solutioning:

• Develop deep expertise in our Quote to Cash solution and document best practices for solution design and integrations.
• Standardize end-to-end solutions architecture templates and processes, empowering Account Executives to confidently present and sell our solution.

Sales and GTM Enablement:

• Conduct product training sessions for sales teams specifically focused on our Quote to Cash solution, covering new releases, features, and value propositions.
• Collaborate with product marketing to develop comprehensive training materials, sales playbooks, and competitive battlecards tailored for Quote to Cash solutions. 

What We Are Looking For:

• Bachelor's degree in Business, Computer Science, or related field; MBA or equivalent experience preferred.
• Proven experience (8 years) in a similar role, preferably within the software industry and with a focus on Quote to Cash solutions (Salesforce, Netsuite/ERP and/or Billing experience)
• Strong understanding of Quote to Cash processes and technologies, including CRM and ERP systems. Demonstrated ability to lead cross-functional initiatives and drive alignment between sales, marketing, and customer success teams.
• Excellent communication and presentation skills, with the ability to effectively convey complex concepts to both technical and non-technical audiences.
• Experience developing and executing Go-To-Market strategies, including market segmentation, competitive analysis, and product positioning. Strategic thinker with a customer-centric mindset and a passion for driving business outcomes.
• Excellent interpersonal skills with the ability to build strong relationships across internal and external stakeholders. Highly organized with the ability to manage multiple projects and priorities simultaneously.

 

Benefits & Perks

We have a full package of competitive benefits and perks which include:

• 100% remote first work environment with flexible work hours Pre-IPO employee stock options
• Unlimited paid time off
• Medical, dental, and vision insurance

Join Nue and be a part of a team solving interesting and challenging problems, continuously collaborating to find successful outcomes for prospects and customers. If you are curious, eager, and passionate about making a difference, apply now!

 

Nue helps companies manage their revenue streams, optimize them, and deliver complete overview and predictive analytics to their finance teams. With Nue, RevOps teams can accelerate sales with innovative product bundles, pricing models, and streamlined sales processes from quote, order, to renewal. Nue is built for high growth subscription companies looking to move their revenue flow out of spreadsheets, word docs, and homegrown systems (but don’t want to put in a rigid, IT-heavy CPQ solution).

 

Responsibilities

• Develop and manage relationships
• Target, open and close new accounts in an expansive territory
• Lead in depth discovery sessions that extract key pains and requirements
• Pitch and demo Nue to Sales, Finance and RevOps leaders & executives
• Manage deals from first call to close
• Build and manage pipeline of business
• Achieve and exceed individual monthly set quotas
• Execute best sales practices and technique as provided by management
• Create satisfied, referenceable and referring customers

Qualifications

• 3-5 years of experience in sales/pre-sales, with at least 1 year of strategic software selling experience
• Hunter appetite for opening and closing new accounts
• Experience in a fast-paced, high-growth, selling environment preferred 
• Understanding of the Revenue Lifecycle and its impact on both the sales and finance teams
• Experience with the Salesforce platform including CPQ experience
• Ability to work with Marketing, Product, and Customer Success leaders
• Ability to establish relationships with C-level clients, business and technical buyers, and key project stakeholders
• Ability to clearly articulate your point of view in a professional manner
• A results-oriented approach that balances a “take charge, do-whatever-it-takes” attitude
• Track record of value selling
• Experience in a remote, field selling role

Benefits and Culture

• Unlimited PTO policy
• Flexible working hours and remote opportunities
• 401(k)
• Comprehensive Medical, Dental and Vision insurance

The Elevator Pitch: Why Will You Enjoy This New Opportunity?

You are passionate about building relationships, solving customer problems, and driving results. As the Manager of Customer Success at Nue, you'll lead a team of customer success professionals while still playing an active role in customer relationships. You will coach your team to drive customer value, and you will collaborate with our customers to ensure the continued success and adoption of Nue’s solutions.

You will help shape the future of revenue operations by guiding both your team and our customers through best practices, ensuring they simplify and accelerate their business processes.

Job Role and Responsibilities

As the Manager of Customer Success, you will lead a team responsible for customer relationships, renewals, and expansion opportunities. This is a player/coach role, where you will balance leadership with direct customer engagement. You’ll provide strategic guidance to your team, fostering growth, driving customer adoption, and ensuring customer retention.

 

You will leverage your expertise in Nue’s products, analytics, and dashboards to drive business outcomes for your team and customers. As a player/coach, you will:

 

• Lead and Coach a Team of CSMs: Provide day-to-day guidance to a team of Customer Success Managers, helping them develop strategies for driving customer success and adoption.
• Drive Customer Adoption: Partner with your team to ensure customers are maximizing the value of Nue’s revenue platform and analytics. Help them identify and implement opportunities for deeper product adoption and usage.
• Manage Customer Relationships: Maintain strategic relationships with key customer contacts and decision-makers, providing executive-level communication and value presentations.
• Own Renewal and Expansion Strategies: Oversee the end-to-end renewal process, while working with your team to identify and close expansion opportunities within existing accounts.
• Inform Product Roadmap: Serve as a key conduit between customers and Nue’s product team, providing valuable insights that will shape future product development and innovations.
• Mitigate Risk and Drive Retention: Identify and address customer challenges early, mitigating risks to retention and ensuring timely renewals.

What You’ll Be Working On

• Lead, coach, and develop a high-performing customer success team, focused on achieving business outcomes for both Nue and its customers.
• Drive product adoption and success by understanding customer business needs and ensuring your team delivers tailored solutions using Nue’s platform.
• Manage key relationships with customer stakeholders and decision-makers to foster long-term partnerships.
• Guide your team in owning the renewal process, including conducting Quarterly Business Reviews, identifying expansion opportunities, and managing contract negotiations.
• Strategically advise customers on how to leverage Nue’s solutions to meet their business goals, driving continuous innovation and adoption.
• Monitor customer health through dashboards and analytics, and work with your team to address challenges and opportunities proactively.
• Collaborate cross-functionally with product, engineering, and sales teams to influence the product roadmap based on customer feedback and insights.

We Are Looking For

• 5+ years of leadership experience in Customer Success, with a proven track record in managing teams in a SaaS platform environment, preferably with enterprise accounts.  Experience with Quote-to-Cash systems is vital for this role.
• Hands-on experience in driving customer adoption, managing renewals, and identifying expansion opportunities within large enterprise accounts.
• Strategic and analytical mindset, with the ability to leverage customer insights, product knowledge, and market opportunities to drive success for your team and customers.
• Strong leadership and coaching skills: You have experience mentoring teams, fostering a culture of accountability, and encouraging a “roll-up-your-sleeves” mentality.
• Natural relationship builder who can lead by example, building trust with both customers and team members.
• Proven ability to develop and track key success metrics, such as NRR, ARR, and customer health scores, and take action based on these insights.
• Experience in managing customer risks: You excel at identifying potential churn risks and take a proactive approach to resolving challenges.
• A passion for continuous learning, whether it's learning new technologies, processes, or deepening your knowledge of Nue’s platform.
• Ability to thrive in a fast-paced, dynamic startup environment.

Benefits & Perks

• 100% remote-first work environment with flexible work hours.
• Pre-IPO employee stock options.
• Unlimited paid time off.
• Medical, dental, and vision insurance.